Beware of Imposter Emails and Telephone Scams!

Calls or Emails May Be a Scam if:

There are many types of scams and unfortunately, we can’t list them all. However, there is a common thread of suspicious behavior you can watch out for. Below is a curated list of red flags that may indicate you are talking to a scammer.

• Callers falsely claiming to represent Spring Power & Gas (or claiming to be from a similar sounding entity).
• Callers asking for immediate payment, social security number, or credit card information.
• Callers claiming a customer’s bill is past due and the electric and/or gas utility will be shut off if they don’t pay.
• Callers that demand an immediate response or that pressure you into acting quickly.
• Callers offer refunds or large savings to entice customers into providing personal information.
• Callers claiming you are entitled to any sort of money or payment from Spring Power & Gas.
• Callers asking for your utility account number or login information and attempting to enroll your account.
• Calls where the caller fails to identify themselves.
• Robocalls from unidentified sources or phone calls from spoofed or fake phone numbers.
• Calls or emails that make vague and potentially misleading statements.
• Emails that appear to be from Spring Power & Gas asking for information or payment.
• Emails that demand an immediate response or attempt to pressure you into acting quickly.

Protect Yourself From Scams

In addition to practicing reasonable caution, protect yourself from potential scams by:

• Not releasing confidential or financial information over the phone or by email.
• Not providing login information for your utility account.
• Calling Spring Power & Gas if you suspect an email or telephone scam.

You Can Trust Us

Spring Power & Gas will never ask for financial or social security information over the phone. If you received a call asking for the above information, please contact Spring Power & Gas to report such scams for investigation. If you are ever concerned about a certain call, hang up and call us at 1-888-710-4782 or email us at [email protected]. 

In addition to learning how to avoid scams, learn more about Spring Power & Gas‘ plans, tips, and charitable outreach. Choose a company you trust to provide consistently great service and innovative energy options.