Service FAQs

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Service FAQs

We’ve provided answers to some commonly asked questions regarding service with Spring Power & Gas. If you don’t find the answers you are looking for, please contact us toll free at 1-888-710-4782 or email us at info@springpowerandgas.us

How do I become a Spring Power & Gas customer?

Switch to Spring Power & Gas today by calling toll free 1-888-710-4782. All you need is your utility account number which you can find on your utility bill to complete the sign up process. Once enrolled, Spring Power & Gas will take care of the rest.

What is a variable rate plan?

A variable rate plan allows you to enjoy electricity and/or gas rates that change each month depending on market conditions and may be higher or lower than your utility rate. Spring Power & Gas offers variable rate plans that are no cost to join with no long term commitment or cancellation fees. Signing up to a variable rate plan gives you the freedom to change or cancel your product at any time. Variable rate plans provide no guaranteed savings compared to the utility.

When do I start?

Once your application has been approved, you will receive one final bill with supply charges from your previous provider, on the following bill Spring Power & Gas will be your supplier. You will continue to receive just one single monthly bill from your local utility company for your energy supply and delivery charges. 

How do I pay my bill?

The utility will continue to bill you and collect payment for both the supply and delivery portion of the bill. Most utilities offer a range of fast, efficient and convenient payment methods, which you can view on their website.

Will I get a separate bill from Spring Power & Gas?

You will continue to receive one monthly bill from your utility. Your Spring Power & Gas supply charges will appear on the bill and you will continue to pay your utility as you always have.

Can I still pay my bill online?

Yes. You can continue to pay your utility by the same means you always have.

When will the switch occur?

Spring Power & Gas will begin your commodity service on your next available meter read by your utility following your acceptance into the program, this may take one to two billing cycles. In most cases this means your next bill will include the final charges from your previous supply company, the following bill will include your supply charges from Spring Power & Gas.

Is there any fee for switching?

Spring Power & Gas does not charge fees for a ‘standard switch’ of suppliers, most utilities do not charge a fee for switching either.

Will I need new wires, pipes or a new meter?

No. Your energy will always be delivered via the same wires, pipes and meter you have now.

Where do you offer service?

Spring Power & Gas offers electricity and natural gas service in the PSE&G, JCP&L and Baltimore Gas & Electric area.

Who do I contact if I experience an outage?

You should contact your local utility company. They will normally be able to give you an estimated time for completion. The contact phone numbers for your applicable utility are listed on your invoice.

Does Spring Power & Gas guarantee savings?

Spring Power & Gas does not guarantee any savings. Spring Power & Gas’s current and historical prices are not an indicator of its future prices. Spring Power & Gas’s prices may be higher or lower than the LDC’s (local distribution company) supply rate in any given month.

What is the sales agreement?

The sales agreement is a document outlining all the terms and conditions related to electricity and gas service. These rules set out the rights and responsibilities of both Spring Power & Gas and the customer.

What is consolidated billing?

A billing option that provides customers with a single bill combining charges from more than one service provider and issued by a utility providing delivery service (utility consolidated bill) or by a commodity supplier (ESCO consolidated bill). 

What is the choice program?

Electricity and natural gas choice programs allow residential and commercial users to select a supplier other than the traditional Utility.

What is an energy supplier?

An energy supplier is a company that acquires electricity, renewable energy or natural gas supplies from the wholesale market and sells it retail to homes and businesses. An energy supplier is not your local utility, it does not own or operate the distribution and transmission systems that deliver energy to homes and businesses.

An energy supplier simply purchases and supplies energy, which is then delivered to your home by your local utility. The utility still operates the local distribution wires and pipes which carry electricity and natural gas through its territory and to homes or businesses.

What is deregulation?

Prior to the 1990s, every state in the United States regulated its energy industry. There was only one company (the local utility) that was responsible for all components of your energy service. Under deregulation, your local utility still exclusively manages the delivery of your power but the supply, or generation has been opened to competition for suppliers such as Spring Power & Gas to buy energy on the wholesale market and offer a selection of energy products to customers like you.

What are the benefits of electricity and gas deregulation?

Energy deregulation has been around for more than two decades in certain states and is designed to ensure consumers have access to adequate and competitively priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.

Does competition affect the reliability of my electricity or gas supply?

No, regardless of which Energy Supplier you decide on, you will still receive the same safe and reliable delivery service from your Utility.

Energy Terminology

When shopping for electricity and gas you will come across quite a few energy terms. Here are a few common ones. If you need more information please contact Spring Power & Gas Customer Care at 1-888-710-4782 for further assistance.

BPU: The Board of Public Utilities – BPU is the state agency with authority to oversee the regulated utilities, which in turn provide critical services such as natural gas, electricity, water, telecommunications and cable television. The law requires the Board to ensure safe, adequate, and proper utility services at reasonable rates for customers in New Jersey. The Board addresses issues of consumer protection, energy reform, deregulation of energy and telecommunications services and the restructuring of utility rates to encourage energy conservation and competitive pricing in the industry. The Board also has responsibility for monitoring utility service and responding to consumer complaints.

PSC: Maryland Public Service Commission – PSC  The mission of the Maryland Public Service Commission is to ensure safe, reliable, and economic public utility and transportation service to the citizens of Maryland. To achieve this, the PSC will:

  • Ensure that rates, terms, and conditions established for public service companies are just, reasonable and transparent.
  • License retail electricity and natural gas suppliers.
  • Adopt and enforce regulations that are in the public interest and ensure that public service companies comply with established regulations.
  • Create standards and policies that protect the safety of the public.
  • Explore innovation that will encourage the efficient delivery of public utility services.
  • Consider the economic and environmental impacts of all matters before the Commission.
  • Encourage the conservation of natural resources and environmental preservation.
  • Ensure effective methods of communicating the Commission’s areas of regulation and jurisdiction, decisions, and their impact on the public.
  • Develop and promote activities that encourage public trust and confidence.
  • Serve the public interest through a commitment to professionalism, diversity, mutual respect, and ethical conduct.

PJM: Pennsylvania, Jersey and Maryland – PJM Interconnection is a regional transmission organization or RTO that coordinates the movement of wholesale electricity in all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia. Acting as a neutral, independent party, PJM operates a competitive wholesale electricity market and manages the high-voltage electricity grid to ensure reliability for more than 61 million people. PJM’s long-term regional planning process provides a broad, interstate perspective that identifies the most effective and cost-efficient improvements to the grid to ensure reliability and economic benefits on a system wide basis. An independent board oversees PJM’s activities. Effective governance and a collaborative stakeholder process help PJM achieve its vision: “To be the electric industry leader – today and tomorrow – in reliable operations, efficient wholesale markets, and infrastructure planning”.

LDC: Local Distribution Company – 
The Utility Company that provides the distribution, customer and energy services for natural gas and electricity.

kWh: Kilowatt Hour – This is the standard unit of measurement for electricity. Your electricity rate times the number of kWh consumed gives you your energy cost.

MWh: Megawatt Hour – A one Megawatt electricity generation plant operating at full capacity for 1 hour will produce one Megawatt-Hour of electricity. One MWh is equivalent to 1,000 kWh or one million watt-hours. The typical unit of measurement for a REC is one MWh.

THM: Thermal Unit – The therm (THM) is a non-SI unit of heat energy equal to 100,000 British thermal units (BTU) It Is approximately the energy equivalent of burning 100 cubic feet (often referred to as 1 CCF) of natural gas.